Terms and conditions
Updated March 3, 2023
By accepting these terms and conditions, and upon confirmation of the customer's order, a written and binding agreement is entered between the customer and norsestore.com. Once an order is completed onNnorsestore.com, the customer will automatically receive a confirmation of the purchase.
If the customer is under 18, permission must be obtained from a parent or other person of authority.
Please note that local import duties vary by country and region. These taxes are to be paid by the customer.
USA & Canada (Free Shipping over USD$ 350*):
DHL — Express $30
FedEx — Economy $20
China, Hong Kong, Japan and South Korea (Free Shipping over USD$ 350*):
DHL — Express $30
FedEx — Economy $20
Rest of the World (Free Shipping over USD$ 350):
DHL — Express $30
FedEx — Economy $20
*We reserve the right to charge shipping fees on unusually large orders.
*We also reserve the right to cancel multiple orders placed to circumvent the extra shipping charge.
norsestore.com treats customer information with the utmost respect and integrity. No information will be disclosed to third parties. Read more.
norsestore.com is the official online shop for AM Company Limited. AM Company Ltd. is governed by Danish law and registered in Denmark at:
AM Company ApS
Kanonbådsvej 12A
1437 København K
Cvr: 27 70 32 16
Tel: +45 53 69 66 26
Mail: support@norsestore.com
STANDARD CANCELLATION FORM
(This form is only to be filled in and returned when the right to cancel is exercised)
I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:
Ordered, date:
Received, date:
Consumer's name:
Consumer's address:
Consumer's signature (only if the content of the form is given on paper):
Date:
1. Order Confirmation
By accepting these terms and conditions, and upon confirmation of the customer's order, a written and binding agreement is entered between the customer and norsestore.com. Once an order is completed onNnorsestore.com, the customer will automatically receive a confirmation of the purchase.
2. Age Restriction
If the customer is under 18, permission must be obtained from a parent or other person of authority.
3. Payment
norsestore.com accepts Dankort, VISA/Dankort, VISA Electron, MasterCard, Maestro, Paypal and Mobilepay. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to norsestore.com, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorised sources from accessing customer information. norsestore.com does not store customer credit card information after completing the transaction. If payment is through PayPal, the customer can safely transfer money for the transaction with SSL (Secure Socket Layer) and an encrypted connection.
If you pay through PayPal, you are not protected by the scheme granting the right to object. Read more about the conditions on the PayPal website.
The amount will not be withdrawn from your card until your order has been dispatched.
All prices include Danish VAT. Prices are without shipping costs or other services that norsestore.com may offer. norsestore.com reserves the right to change prices at any time. On norsestore.com prices are shown in the following currencies: Danish Kroner (DKK), British Pounds Sterling (GBP), Euro (EUR) and U.S. Dollars (USD).
4. Local levies
Please note that local import duties vary by country and region. These taxes are to be paid by the customer.
5. VAT exempt purchases (for customers outside of the EU):
When shopping from outside the EU the VAT (25% of total price) will be removed automatically in the checkout process when the shipping country is selected.
Prices do not include payment or delivery charges.
The VAT (25% of total price) is removed because customers outside the EU risk paying local import taxes. These charges are the responsibility of you, the buyer, and are set by local tax authorities in your country.
UK TAX AND DUTY
The local VAT rate of 20% will be applied at the checkout. As a service to UK-based customers, norsestore.com will pay the import duties. This means all UK-based customers pay 20% VAT at the checkout and will be exempt from paying duties on UK customs.
U.S. TAX AND DUTY
norsestore.com can send orders to the U.S. for 800 USD free of taxes and duty per shipment, due to the increase in U.S. de minimis.
6. Return rights
As a consumer, when you place an order with us, you have a 14-day cooling-off period, in which you have the right to return your order.
Please fill out the return slip enclosed with your order ( or download here). Our return address is stated below and on the return slip. If you didn't receive a return slip, please ensure to enclose your order number inside the package.
This cooling-off period expires 14 days after you have received your order. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.
You cannot cancel the purchase by refusing to receive the goods, unless you given notice.
RETURN PART OF THE PURCHASE
If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order.
Please note that freight charges will not be refunded if you only return part of your purchase.
RETURNING THE GOODS
You have 14 days to return the goods to us.
International shipments do not include a return label.
For Danish customers: Please use the return label included in the package you received.
For International customers: Return shipping costs are the responsibility of the customer.
Please note that you are responsible for the product until it reaches us, so we strongly advise you to send the package with a traceable service, so it can be located.
We only accept packages sent directly to the address below.
Return address:
Norse Store WEB
Laplandsgade 11
2300 Copenhagen S
Denmark
Att: RETURNS & REPAIRS
THE STATE OF THE ITEM WHEN YOU RETURN IT
If the value of the item is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the item and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the item, and in certain cases this may mean that only the freight charges can be refunded.
We recommend that you return the item in its original packaging.
If the original packaging is missing, it may reduce the value of the item.
REFUND OF THE PURCHASE SUM
If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.
We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.
We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.
We may hold back the payment until we have received the article, unless you send documentation that you have returned it.
Return address:
Norse Store WEB
Laplandsgade 11
2300 Copenhagen S
Denmark
Att: RETURNS & REPAIRS
Please remember to write Att: RETURN AND REPAIRS on the outside of the package to ensure a swift transit through any customs offices it may encounter. Excluding this information can result in a protracted delay of your return – in the worst-case scenario, the customs office will send the package back to your address.
Please note that you are responsible for the product until it reaches us. We strongly advise you to send the package with a traceable service, so it can be located at all times. Return shipments without a traceable service will not be covered by Norse Store.
7. Claims
When you trade with us as a consumer, the Danish Sale of Goods Act applies.
This means that all items bought on norsestore.com have a 2-year manufacturing warranty. You must make your complaint within a “reasonable time" after you have discovered a defect. If you complain within two months after discovering a defect, it will always be regarded as within a reasonable time.
Please start by send us an email at support@norsestore.com with as many details as possible about the defect. Remember to include your order number and a few pictures of the faulty item.
We will try to resolve any issue with a faulty item and process your claim as quickly as possible.
If your claim is approved, it means that you may either have the right to get the item repaired or replaced. In some cases, we will refund the money or make a reduction in the original price, all depending on the specific situation.
8. Shipping
norsestore.com dispatches orders with Postnord, By Expressen, DHL and GLS to all international destinations. Exceptions cannot be made. All packages are insured and have a tracking number so the package can be traced.
Delivery times for Express service are 1-2 working days. norsestore.com accepts no responsibility for delays in customs processes outside the EU. Delivery times are a guide.
Shipping costs vary from country to country. Following you find the shipping options and prices:
Denmark (Free Shipping over DKK 1.500):
Postnord Self-Collect DKK 40
Postnord Home-Delivery DKK 60
By Expressen Same-Day Delivery (Copenhagen Only) DKK 60
*Greenland and The Faroe Islands DKK 125 (Postnord)
Europe (Free Shipping over €350):
DHL — Express €20
FedEx — Economy €15
United Kingdom (Free Shipping over £250):
DHL — Express £25
FedEx — Economy £15
Postnord Self-Collect DKK 40
Postnord Home-Delivery DKK 60
By Expressen Same-Day Delivery (Copenhagen Only) DKK 60
*Greenland and The Faroe Islands DKK 125 (Postnord)
Europe (Free Shipping over €350):
DHL — Express €20
FedEx — Economy €15
United Kingdom (Free Shipping over £250):
DHL — Express £25
FedEx — Economy £15
USA & Canada (Free Shipping over USD$ 350*):
DHL — Express $30
FedEx — Economy $20
China, Hong Kong, Japan and South Korea (Free Shipping over USD$ 350*):
DHL — Express $30
FedEx — Economy $20
Rest of the World (Free Shipping over USD$ 350):
DHL — Express $30
FedEx — Economy $20
*We reserve the right to charge shipping fees on unusually large orders.
*We also reserve the right to cancel multiple orders placed to circumvent the extra shipping charge.
Customer Service is at the customer's disposal to answer any questions regarding shipping costs on support@norsestore.com and +45 53 69 66 26.
9. Privacy
norsestore.com treats customer information with the utmost respect and integrity. No information will be disclosed to third parties. Read more.
We need the following information when you trade with us:
Name, address, telephone number and e-mail address.
We register and pass on the personal details which are necessary to deliver the goods to you.
Personal data is registered with AM Company ApS and is kept for five years, after which the details are deleted.
In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf, and must not use them for their own purposes.
We work only with processors of data in the EU or in countries where your data will be given adequate protection.
On norsestore.com the company responsible for data is AM Company ApS.
You are entitled to be told what details about you we process.
If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at: support@norsestore.com.
10. Norse Store Protects Your Data
norsestore.com collect and exchange data about you and your behavior (personal data), and use cookies to make the website more usable, provide a better user experience as well as statistics and targeted marketing. You can select and deselect which data types you want to be collected and exchanged by clicking the following link: Open GDPR-PopUp.
As a standard setting (Required), we collect and exchange data on necessary technical information. This data is used to enable pure technical functionality which is strictly necessary to use the site and complete transactions.
As a standard setting (Required), we collect and exchange data on necessary technical information. This data is used to enable pure technical functionality which is strictly necessary to use the site and complete transactions.
11. Where you can complain
If as a consumer you want to complain about your purchase, please contact support@norsestore.com If you do not succeed in finding a solution, you can send a complaint to the Centre for dealing with complaints at:
Center for Klageløsning
Nævnenes Hus
Toldboden 2
DK-8800 Viborg
naevneneshus.dk
If you are a resident of a country outside Denmark, you can complain to the EU Commission's online complaints portal here: http://ec.europa.eu/odr
12. Company Information
norsestore.com is the official online shop for AM Company Limited. AM Company Ltd. is governed by Danish law and registered in Denmark at:
AM Company ApS
Kanonbådsvej 12A
1437 København K
Cvr: 27 70 32 16
Tel: +45 53 69 66 26
Mail: support@norsestore.com
STANDARD CANCELLATION FORM
(This form is only to be filled in and returned when the right to cancel is exercised)
norsestore.com
Kanonbådsvej 12A
1437 København K
Tel: +45 53 69 66 26
Mail: support@norsestore.com
I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:
Ordered, date:
Received, date:
Consumer's name:
Consumer's address:
Consumer's signature (only if the content of the form is given on paper):
Date: